What else can we say? We got ripped off at OPEN ROAD RV, RV CENTRAL dot com and AMERICAN RV RENTALS dot com (ALL THE SAME COMPANY). We have rented and owned RVs most of our adult life. Never have we been treated so unfairly and rudely! Our RV was badly damaged and the owner Jeff Collison, claims he doesn't know anything about it. We are talking about thousands of dollars in damages! This experience has ruined our vacation plans and cost us alot of money and time. Why waste yours when you can find other more reputable companies? Our best advice, don't go to Open Road RV! Look somewhere else if you are going to rent an RV. We suggest you find a large reputable dealer with a lease back program. Make sure you take pictures of everything before you leave. Also, any damage that you find should be noted and keep a copy, after they sign it! Ask to see the most recent safety inspection and repairs/service before you rent the vehicle. Make sure they go over the entire vehicle with you when you return it. When you return with the RV, get them to sign off if there are no damages and give you a copy of the RV condition report. Request a disposition report of your deposit, before you leave.
Before you even consider using Open Road RV, and we suggest that you don't, or any other RV rental company, look at their rating on the Better Business Bureau website www.bbb.com
Here is Open Road RV, LLC (they have and "F" rating; the worst): http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13165832
Pros: not applicable
Cons: rude, unreliable, doesn't tell the truth
Monetary Loss: $15000.